Vida, a leading provider of carrier-grade AI voice agents for small and medium-sized businesses (SMBs), has officially announced the launch of a new platform and API, designed to particularly serve telecom service providers. Beginning from the all-new platform, it is meant to aid the case of those telephone carriers that, on their part, serve large numbers of SMBs, This involves helping companies implement AI voice agents for the purpose of boosting operational efficiency, driving productivity and enhancing customer experience. More on the same would reveal how the platform’s stated voice agents can help you automate and scale key business functions, including customer service calls and texts, lead qualification, scheduling, sales, and more. Another detail we cannot go without mentioning here is the fact that the Vida conversation experience is built on the most advanced AI technology, powered by a combination of leading LLMs from OpenAI, Meta, Anthropic and Mistral. Joining the mix would be premium text-to-speech and powerful LLMs that enable real-time conversations with low latency, thus making Vida’s AI voice agents lifelike and customizable based on a user’s own voice. All in all, the introduction of such a platform become even more important once you consider that, going by Connected Commerce Council’s word, 81% of SMBs expect AI to be critical to their businesses’ success over the next two years.
“We are excited to introduce Vida AI voice agents enabling telecom network providers to give their SMB customers enterprise-level AI technology. Vida’s agents can help businesses of any size improve service quality and efficiency at the same time,” said Lyle Pratt, CEO of Vida. “Our AI agents not only integrate seamlessly with existing telecom solutions but require minimal expertise to set up, allowing SMBs easy access to technology that would have otherwise seemed beyond their reach.”
Moving on to the new API, it basically allows telecom service providers to enhance their services with advanced AI voice agent technology. You see, by connecting with platforms like Netsapiens, Broadsoft, and Metaswitch, Vida simplifies deployment for SMBs so to make AI capabilities more accessible and easier to implement.
Talk about the whole value proposition on a slightly deeper now, it places carriers’ technology alongside Vida’s proprietary platform and voice tech stack to ensure smooth integration with existing telecom and PBX systems through native SIP support. Next up, there is a business inbox. Here, Vida AI agent delivers at your disposal comprehensive customer interactions with the ability to handle a multitude of situations, from automatic replies to common queries to troubleshooting complex customer issues. On top of that, businesses can also monitor interactions with customers in real-time and take over conversations in the case of specific customers, as needed. Apart from that, the customers can come expecting a call handoff functionality, which means businesses can forward their existing phone numbers or use a Vida-provided number without having to sign up for additional services.
Hold on, we still have a few bits left to unpack, considering we still haven’t acknowledged how Vida’s agents can facilitate cash and credit card payment processing, both when sending or receiving payments. Not just that, they are also capable of processing Bitcoin-based transactions instantaneously at low cost, via the Lightning Network. In case this wasn’t enough, you can also enhance Vida’s solution through an access to external knowledge sources from the web, helping it deliver more comprehensive and insightful responses to customer inquiries.
Beyond the stated solutions, Vida also took this opportunity to announce a raise worth $$3 million, which it secured in a seed round financing led by Stillmark. As for how the company plans on using the newly-raised funds, it will commit them towards accelerating the deployment of its innovative AI voice solutions.
